Refund and Returns Policy & Shipping Policy – European Technology Group

Last Updated: November 23, 2025

Welcome to European Technology Group. We are committed to providing a transparent and trustworthy shopping experience that complies with European quality and consumer protection standards.

This policy outlines all procedures related to cancellation, returns, replacements, and shipping.

1. Company Information

European Technology Group – ETG GmbH

Providing transparent company information helps build credibility with both customers and search engines.

2. Order Cancellation Policy

  • Once a purchase is completed for any metal detection device, orders cannot be canceled, and no refunds are issued.

  • Order processing and shipping begin immediately; therefore, customers are advised to confirm all product details before checkout.

3. Return & Replacement Policy

We do not accept product returns. However, we offer product replacement under the following circumstances:

🔸 Eligible Replacement Cases

  • Receiving an incorrect product.

  • Receiving a product with a verified manufacturing defect.

🔸 Replacement Conditions

  • Submit a replacement request within 10 days of purchase.

  • The product must be unused, in brand-new condition, and returned in its original packaging with all accessories.

  • We reserve the right to reject replacement requests showing any signs of usage.

    4. Product Condition & Return Window

    Accepted Product Condition

    • The item must be completely new, unused, and undamaged.

     

    Return Window for Replacement

    • Customers have up to 14 days from the delivery date to initiate a replacement request.

5. Return Methods & Fees

Available Return Methods

  • In-store return at any of our branches.

  • Online return portal via our website

  • Return by mail using approved courier services.

Fees & Costs

  • No restocking fees apply.

  • A free return shipping label is included in every package.

Processing Time

  • Any eligible refund related to a replacement request will be processed within 5 business days after the returned item has been inspected.

6. Shipping & Delivery Policy

🚚 Free Worldwide Shipping

We are pleased to offer free shipping to all countries worldwide, with no additional fees during checkout.

Delivery Times

  • Within German cities: 2–3 business days

  • International delivery: 3–5 business days

Important Notes

  • All shipments are handled through trusted external courier companies.

  • Customers must enter a complete and accurate address to prevent delays.

7. Why This Policy Exists

This policy is designed to provide clarity for customers, ensure fairness in all transactions, and fully comply with European e-commerce regulations.
Our mission is to build a long-term relationship based on transparency, reliability, and outstanding service.

8. Legal Disclaimer

European Technology Group reserves the right to update or modify this policy at any time without prior notice.
The latest version published on our website is the policy currently in effect.

9. Frequently Asked Questions (FAQ)

1. Is shipping free to all countries?

Yes. We offer 100% free worldwide shipping on all orders.

2. Can I replace a product after I have used it?

No. Replacement requests are only accepted for unused items in their original condition. Products showing signs of use may not be eligible for replacement.

3. What should I do if I receive the wrong item?

Please contact us immediately and include photos of the product. We will arrange a replacement at no additional cost.

4. How long does the replacement process take?

Replacements are typically completed within 5 business days after receiving and inspecting the returned product.

5. Can I cancel my order after payment?

No. Orders cannot be canceled once completed due to immediate processing.

6. What should I do if I receive a defective or damaged product?

If you receive a defective or damaged product, please notify us within 14 days of receipt. The product must be returned in its original packaging, and a replacement will be provided.

7. What is the time frame to submit a replacement request?

You can submit a replacement request within 14 days of receiving the product to be eligible.

8. How can I submit a replacement or return request?

You can submit your request by:

  • Visiting one of our physical stores

  • Contacting our International Sales Department directly to facilitate replacement or return procedures

  • Returning the product via approved courier services

Please ensure the product is securely packaged in its original box.

9. Do I need to return the product in its original packaging?

Yes. The product must be returned in its original packaging with all included accessories to be eligible for replacement.

10. What should I do if I lose the return shipping label included in the package?

Please contact our customer support team immediately. They will guide you on how to obtain a new prepaid return label.

11. Can I track the status of my replacement request?

Yes. Once your product is received, our support team will notify you and provide updates until the replacement is shipped.

12. What should I do if my delivery is delayed?

If your shipment exceeds the expected delivery time (2–3 business days within Germany or 3–5 days internationally), please contact our support team with your order number.

13. Are there any products that cannot be returned or replaced?

Products can only be replaced if they are incorrect or defective. Regular products cannot be returned except within the specified time frame.

14. What happens if I receive a product that does not match my order?

If you receive an incorrect product, please notify us within 14 days of delivery. A replacement will be arranged free of charge.

15. Can I change my shipping address after placing an order?

No. Once an order is confirmed, the shipping address cannot be modified, as orders are processed immediately.

10. Helpful Links for Customer Trust